6 Tips to Improve Customer Experience at ATM Kiosks
As long as you provide better ATM services, there will always be a steady flow of customers using your ATM kiosk. You will get in your customers’ good graces if you find ATM solutions that satisfy their needs.
Graphics Tickets and Services can help as it provides futuristic ATM automation. It means self-service for your customers that eliminates waiting lines, ensuring faster and effective service. Alternatively, these are the best ways to improve customer experience at your ATM kiosk.
Tips To Improve Customer Experience at ATM Kiosks
There are various steps you can take in your quest to improve ATM customer service. As long as you understand that there is a need for improvement, you should know exactly where to start. Make Graphic Tickets and System your source for information about ATMs, especially if you want to learn more about ATM paper.
You could start by redesigning your kiosk following inspiration from the latest design ideas. Try combining design ideas needed to accommodate comfort over and above what the competition is offering. Find ways that your design will work to improve customer experience in all ways that matter.
It’s important to consider accessibility when coming up with a design for your ATM. Making design considerations to fit people with disabilities should be an objective. Ensure that you eliminate barriers to increase accessibility for all ATM kiosk users.
Look into interface customization besides subscribing to a universal design for your kiosk. That should extend to the user interface design as well as the building and surroundings. For instance, leave sufficient room around your ATM to accommodate movement, and it’s also helpful if the floor is slip-resistant for safety reasons.
Store Thermal Paper in Temperature Control Environment
The ideal temperature to store thermal paper is 77 °F with humidity no higher than 65%. Storing thermal paper correctly protects image equality and image shelf life. It protects the dye and reactants that are essential for image formation.
Good quality images and print on thermal paper improve the legibility of the information for quick and easy confirmation. Moreover, it ensures that clients can store receipts for years on end but still find them in readable condition after that long.
Sort Money when Loading ATM to Prevent Potential Problem Bill that Could Cause Jam
Money jams occurring in the ATM can cause inconveniences for your customers. You have to sort out the bills and pick out any problematic-looking elements, such as folded notes.
The process of getting out money stuck in an ATM can be tedious, resulting in long wait times for customers. You can save your customers the agony of going through unpredictable waits by loading the money correctly.
Learn how to load the ATM the right way while sorting out the bills correctly–this can help minimize ATM jams.
Control Temperature in ATM Environment
The ATM is a complex machine with moving parts that produce heat when running. Naturally, most manufacturers design them to regulate temperature independently. Still, adverse weather conditions may negatively affect the ATM’s ability to adjust temperatures accordingly.
Further, extreme temperatures could cause malfunctions in your outdoor ATM kiosk. Customers generally stay away from problematic ATMs.
Additionally, it is a great relief for customers if they walk to your ATM kiosk and experience cool air. You can install air conditioning in your ATM space to allow customers to catch a break from the heat.
It starts with paying attention to things that may not look like a big deal. Customers feel treasured when you make quality of life improvements, such as a better user experience, into your ATM machine. Further, try putting extra effort into ensuring that your customers have the best user experience in your ATM kiosk.
Doing the simple yet essential things for your customers shows your preparedness to serve them and sets you apart from other providers. Always keep in mind that it’s the little things that matter. For instance, take the initiative to:
- Keep the touch screen clean: that involves wiping it with a non-abrasive cloth or wipe, using a cleaning product that does not contain undiluted ammonia or bleach, or alcohol concentration beyond 70% as they will discolor the screen.
- Clean reader with cleansing cards: these will get rid of dirt, oils, lotions, and magnetic oxides that cause reading errors from optic and photo sensors during card transactions.
- Regular scheduled preventive maintenance: you should keep a preventative maintenance schedule to detect, prevent, and correct any issues in your ATM kiosk. How often you conduct it will depend on customer traffic–more customers translate to more maintenance runs.
- Replenish cassettes before low or out of cash status: doing this ensures you don’t run out of money, minimizes customer wait times, improving ATM kiosk runtime and efficiency.
Purchase the Right ATM Paper
Part of improving customer experience at your ATM kiosk is ensuring that you use the right products in your ATM. Using the wrong kind of ATM paper reduces its functionality. When purchasing the right ATM paper, ensure that you have the right thermal receipt paper rolls.
The right ATM thermal receipt paper works seamlessly to help produce logos, messages, and images. Exploring ATM receipt thermal paper from Graphic Tickets & Systems puts you in a position to know the right kind of ATM paper to buy.
The only way you can enhance customer experience is by handling ATM problems and solutions competently. That could mean regular maintenance, embracing universal ATM design, and storing ATM paper rolls correctly. In addition, include customer security as you integrate all the suggestions.
Visit Graphic Tickets & Automation today to purchase other products and services that will enhance customer experience at your ATM kiosk.