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How to Put Paper in a Credit Card Machine

As a business owner, having a credit card machine is crucial. Not only does it offer your customers multiple ways to make payments, but it reduces the need to handle cash physically. You can also enjoy enhanced security and reduced chances of fraud.

This is why it is essential to have the right thermal paper for credit card machine, and as it is the only paper you can use when it runs out, it needs replacing immediately. Graphics Tickets & Systems can cater to all your credit card machine paper needs if you invest in their quality credit card paper to help facilitate your daily receipt needs. Below are tips on how to replace paper in a credit card machine.

What kind of paper is used for credit card machines?

There has been a growing demand for quality, computerized receipts leading to higher quality printing materials. The correct paper for credit card machines is thermal paper in size 57mm x 40mm, which is the only authorized paper both in terms of size and quality. Even though the size and quality are standard, you have the option of choosing from varying lengths depending on your needs.

Thermal paper offers benefits, such as increased printing speeds, long-lasting receipts, reduced maintenance, versatility, and low costs. The thermal paper’s inkless option makes it more cost-effective over the long run.

Thermal paper

Thermal paper involves a type of paper that has a special coating that aids in inkless printing. In short, the paper forms an image when the coating turns black after heat exposure. Thermal printing is economical because of its low maintenance cost and low energy consumption.

Why Use Thermal Rolls for Credit Card Machines (PDQ Terminals)

  • Reduce chances of fraud

There is always the chance that your machine may fall into the hands of untrustworthy employees or even burglars. With thermal paper rolls, you can safeguard your business by preventing fraud through unauthorized transactions.

Because you can only print receipts through a certified credit authority, this reduces the chances of manipulation and fraud.

  • Long-lasting receipts

Unlike other machines that produce receipts that fade after a few days, receipts from thermal rolls last for decades. Vendors selling 57mm x 40mm thermal paper rolls guarantee long-lasting prints on their paper. This is a great advantage for people who need to file receipts for accounting purposes. Also, you can have physical receipts to reference at any time for your business.

  • Suitable for multiple POS terminals

Thermal rolls are not just for credit card machines. Since this credit card machine paper meets the standard requirements of different authorities, you can use it with multiple POS terminals. This advantage works well if you own multiple machines and need to use the same type of paper.

  • Available in different grade types

You have multiple types to choose from when purchasing because of the different types of paper grades available. Credit card machine paper comes in varying lengths, giving the option to select the best size suitable for your business.

  • Economically friendly

Purchasing large rolls of thermal paper is cost-effective for your business in the long run. You can buy these paper rolls in bulk to gain the most bang for your buck.

6 Easy Steps to put paper in a credit card machine

Even though it looks complicated at first, replacing a paper roll takes a minute once you get the hang of it. Luckily most machines will alert you before running out of credit card machine paper. The following are tips on how to put paper in credit card machine in a few simple steps:

  • Step 1

To open the credit card machine, pull on the sides of the machine. This exposes the credit card paper roll compartment inside. Even though there may be slight variations in different models, the mechanism remains the same.

If you own a standalone printer, there’ll be two indentations on the sides for thumbs. On the other hand, an all-in-one credit card machine will have a lock that you must pop open before accessing the compartment inside. Some machines have a button that you must press to open it.

  • Step 2

Take the old roll out from the compartment in the back of the machine. If the printer has a plastic roller to hold the roll in place, it will typically rotate backward. Some models don’t have the plastic roller, and they allow you to simply snap the new roll in place.

  • Step 3

Take the new paper roll and remove any wrapper present. Next, cut through the small tape holding the roll together and unwind about an inch of paper.

  • Step 4

Depending on the type of printer you have, place the paper into the compartment directly or onto the small plastic roller. It would be best if you placed the roll in a manner such that it dispenses towards the back of the machine. This thermal credit card paper must also feed from the bottom of the device and not the top.

  • Step 5

Properly guide the unrolled inch of paper through the credit card machine lid. Models may differ as some require you to place the roll into a roller. Others need you to feed the roll through a feeder, which pulls the roll during printing.

  • Step 6

Close the machine’s lid and press the button that engages the credit card machine to prepare for printing. Tear off any excess paper. You’ve successfully learned how to load receipt paper.


Credit cards are necessary for day-to-day functions, without which you wouldn’t be able to pay for goods and services. Running out of credit card machine paper makes it hard to produce receipts necessary for reimbursements, refunds, and reviewing monthly charges. It is vital to purchase thermal paper from a trusted vendor like Graphic Tickets.

Written By
Mindy Timm

Mindy Timm is the Sales Manager for Graphic Tickets & Systems, where she gives guidance and helps the customer with getting the product that will perform the best for their needs. Dedicated to the end-user, she is enthusiastic about talking to people all over the U.S. and taking care of their thermal paper needs as quickly and efficiently as possible so they can worry about the other projects on their desk. For more information about Mindy or thermal paper, please feel free to visit our website at

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Frequently Asked Questions

Why is my credit card machine not printing?

Check to see whether you inserted the printing roll correctly. If it is facing the wrong way, it will not print. Another reason is that the machine may have run out of ink. Check the cartridge to confirm whether a refill is necessary. After correcting these two issues, it should now print correctly.

Do card machines need ink?

No, not necessarily. With thermal papers, you don’t need to rely on ink. Modern credit card machine paper is chemically treated and turns black when passed under a thermal print head. This makes thermal paper a low-cost option for printing receipts.

What size is credit card machine paper?

The standard credit card machine paper size that financial institutions require for credit card payment is 57mm x 40mm. Thermal paper roll is the only right choice of paper for card machines.

Is thermal paper expensive?

No. It is much less expensive that buying bond paper and the ribbons needed to create an image.

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